Return Policy for Elite Innovation Group

At Elite Innovation Group, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes things don’t go as planned. Our return policy is designed to provide clarity and fairness for our customers, offering a straightforward process for returns and exchanges.

Return Period

You may return most products purchased from our online store within **30 days** from the date of delivery for a refund or exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

1. Condition: Items must be unused, unopened, and in the original packaging with all labels, tags, and accessories intact.

2. Proof of Purchase: A valid receipt or proof of purchase must be provided.

3. Specific Products: For certain products (such as custom-made items, software products, and open-box items), returns may not be accepted. Please refer to the product details at the time of purchase.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer service team at sales@eliteinnovation.co.za or +27 82 748 7019 within the return period to request a return authorization.

2. Return Authorization: Our team will review your request and provide you with instructions on how to return the item.

3. Shipping: You are responsible for the shipping costs associated with returning the product, unless the item is defective or if you received the wrong item.

4. Item Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refunds

If your return is approved, we will process your refund using the original method of payment. Please allow several business days for the transaction to reflect on your account, depending on your bank’s processing times.

Exchanges

If you need to exchange an item for the same product or a different one, please inform our customer service team during the return process. We will guide you through the exchange process and any additional charges that may apply.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@eliteinnovation.co.za or +27 82 748 7019. We will work with you to resolve the issue efficiently, including providing a replacement or issuing a refund.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

– Customized or special-order items

– Items that have been installed or used

– Items not in their original packaging

– Digital content or downloadable products

Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us:

– Email: Sales@eliteinnovation.co.za 

– Phone: +27 82 748 7019 

– Address: 23 Emden Road Gerdview Germiston

Thank you for shopping with Elite Innovation Group. We appreciate your business and strive to provide you with high-quality products and service!