Learn how Elite Innovation Group manages, processes, and protects your personal information in compliance with South Africa's POPIA legislation.
Elite Innovation Group ("we", "our", "us") values your privacy. This policy outlines how we collect, store, process, and secure personal information obtained via our website (eliteinnovation.co.za) in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013 of South Africa. We ensure all processors operate under strict confidentiality clauses.
We collect personal information directly from you when you use our interactive live estimator tool, contact forms, or book a technician. This information includes:
• Your name and contact numbers.
• Your physical address or suburb details (for dispatch routing).
• Technical system choices (DStv packages, solar setups, CCTV camera selections).
• Any custom messages or project files you provide.
We process your data exclusively to:
• Formulate and send itemised project estimates.
• Dispatch certified installers to your physical location.
• Communicate booking slots and confirm availability.
• Issue technical compliance guarantees and billing invoices.
We do not sell, lease, or distribute your personal details to third parties for marketing purposes. Your contact numbers and location details are shared only with the specific certified technician dispatched to perform your service. This technician is legally bound to protect your data.
We take administrative and technical precautions to secure your data against unauthorized access, loss, or alteration. All local files are protected by firewalls, and our WhatsApp routing links transmit information through secure end-to-end encrypted messaging.
Under POPIA, you have the right to request access to the personal data we store, request updates to incorrect details, or request full deletion of your details from our operational archives. For inquiries regarding data records, please email sales@eliteinnovation.co.za.
